Frequently asked questions
Product FAQ's
What are the ingredients in your products?
You can find the ingredients listed on each product page in the detailed description of the product.
Are your products cruelty-free and vegan?
Yes, all our products are 100% vegan and cruelty-free. However, they can be used on pet animals as well as larger animals.
Do you offer samples or testers?
Currently, we do not offer samples or testers. However, we believe that you will love our Mists just as much as everyone else. Do contact us if you need help with our products.
How do I choose the right product for my skin/hair type?
[coming soon]
How should I store and use the products for best results?
It is best if you store used Hydro Mists in a cool and dark place. For an extra boost of refreshment, store them in the fridge. Our products come in violett glas bottles that naturally extend the shelf-life.
What if I experience an allergic reaction or irritation from a product?
As with all natural products, allergic reactions can happen. It is very rare but to be 100% sure that your body is comfortable with out products, you can perform a patch test. Apply a small amount of the product near your elbow and wait for 24h to see if there is an allergic reaction.
What is the shelf-life of your beauty products?
Our products are 100% natural and without any additives or chemicals. This means that the shelf-life is shorter compared to chemical beauty products. With ideal storage conditions, they can last well over 2 years.
Are there any ongoing promotions or loyalty programs?
We are currently working on a loyalty rewards program. If you want to be the first to know, please sign up to your newsletter and we will keep you informed. P.S. Newsletter subscribers are also the first to learn about ongoing promotions.
Order FAQ's
How do I place an order?
To order our products, go to www.essentiallyarabia.com. For additional support, please email support@essentiallyarabia.com and our dedicated team will help you out.
Can I cancel or modify my order after it's been placed?
Please contact support@essentiallyarabia.com and our dedicated team will help you out.
What is the estimated delivery time for my order?
When placing your order, you will receive a tracking number. Therefore you can track your package and know exactly when it arrives.
Payment FAQ's
What payment methods do you accept?
[coming soon]
Is my payment information secure?
[coming soon]
When will I be charged for my order?
[coming soon]
Delivery FAQ's
Do you offer international shipping?
We currently ship to GCC countries as well as Lebanon, Jordan and Egypt. Do contact us at support@essentiallyarabia.com if you like to purchase our products from different countries.
How long will it take to receive my order?
Depending on the time of placement, you should receive your order within xxx business days.
Can I track my order?
Yes, once you have placed your order, you will receive an email with tracking information.
Return & Refund FAQ's
What is your return policy?
Unfortunately we do not accept returns at this point. Please feel free to contact support@essentiallyarabia.com and our dedicated team will find a suitable solution for your return request.
What should I do if my order arrives damaged or defective?
Please take a photo of the damaged product and email support@essentiallyarabia.com. Our dedicated team will help you out.